January 2026 — June 2026 · Support and infrastructure
Solutis Tecnologias
Customer Support Analyst II · Client: SABESP
Specialized second-level (L2) technical support for SABESP, focused on incident resolution, IT infrastructure and system stability.
- Handled and resolved technical incidents as specialized second-level support.
- Investigated the root cause of reported issues.
- Supported IT assets and network infrastructure.
- Followed tickets end to end within the agreed SLAs.
IT Support / Infrastructure / Troubleshooting / Incident Management / Root Cause Analysis
